FAQ

 

Feedback

Your feedback is really important to us. Please take few seconds to leave great feedback if you are satisfied with our products or service, so many thanks.

If our goods or service does not satisfy you, or any questions, please contact us and give us a chance to improve before opening a dispute.

Feedback is always welcome -good and bad. We can always provide better service and we want to learn to become better. If any questions, please contact us.

If you have some suggestions about products or any kind, do not hesitate to contact us.

info@shortcutparts.com

 

Shipping

We use Economic Package Shipping which is free and untracked, so we cannot provide detailed information.

We want to provide free delivery so our customers can boost their orders without calculating delivery costs even it can take little bit more time.

We think that is great customer service.

 

Orders ship Monday through Friday. 

Our estimated delivery time is 12 – 30  days for USA, most of the Europe countries, Asian countries, Middle East countries.

Southern America and Russia may need more time.

Russia, Argentina, Mexico, Brazil, Chile, Israel, Ukraine is specially advised.

If you don’t receive goods within 30 days, please contact us.

If there is shipping problems, we will refund your money. If you don’t receive goods in 60 days, we will refund full money.

There may be the occasional delay due to Customs Clearance processes which are out of our control

PLEASE NOTE: If you live in a country where free shipping is impossible, we will contact you and inform you the price of shipping before sending  the goods.

We truly want best for our customers without any surprises.

 

If you don’t receive goods within 30 days, please contact us. If there is shipping problems, we will refund your money. If you don’t receive goods in 60 days, we will refund full money.

info@shortcutparts.com

 

Import duties

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that Shortcutparts -store does not have any control for any duties, customs and taxes levied by the country your order is being shipped to.   We cannot advise you what the cost will be as these charges can vary according to country.  

Since these fees are not computed nor applied to orders by Shortcutparts -store, please contact your local customs office to find out more information if you are unsure of the charges.

 

Return & Refund

At this time, Shortcutparts does not support international returns or exchanges, meaning we cannot provide you with a return shipping label. 

You may exchange or return any product for a full refund or store credit within 21 days of having received it. The 21 day period for items begins on the day the product is delivered to you. Once initiating a return you have 30 days to ship it or you'll lose your instant credit/refund. To be clear, you have 21 days after receiving the product to initiate a return and 30 days after it's initiated to get it out the door.

Please be polite and nice. If the product doesn’t work out for you, remember that we hope to sell these to someone who is equally as excited as you. 

 

In the unlikely event that a return is request, all returns must include all original items undamaged, in re-saleable condition, all original packaging including manuals, warranty forms, etc. Shipping and handling fees are not refundable. Buyer is responsible for shipping costs incurred shipping products back.

 

 

Terms and conditions

The terms and conditions set out below are to be applied to the use of this website.

By using this website, you agree to be bound by these terms and conditions. If you do not agree to be bound by these terms and conditions, you may not use this website.

In these terms and conditions, the expressions "we", "us" and "our" are a reference to *Shortcutparts'.

 

Changes to Terms and Conditions

We reserve the right to alter and change these terms and conditions occasionally. Changes to the terms and conditions will be effective immediately upon publication on this website. Your continued use of the website following such publication will represent an agreement by you to be bound by the terms and conditions as amended. It is your responsibility to be aware of these terms and conditions as they may be altered.

Disclaimer

This website and its content are provided 'as is' and except to the extent required by law, without any warranties of any kind, whether express or implied, including but not limited to, implied warranties of satisfactory quality, to the fullest extent permitted by law.

We do not represent or warrant that the information and/or facilities contained in the website are accurate, complete or current, or that the website will be uninterrupted or error free, or that any defects in the website will be corrected or that the website or the server that makes the website available are free of viruses or any other harmful components. Except to the extent required by law, we do not make any warranties or representations regarding the use of the materials in the website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise, in each case to the fullest extent permitted by applicable law.

We reserve the right to suspend or withdraw the whole or any part of the website at any time without notice and without incurring any liability.

This website may from time to time contain links to other websites or information provided by third parties. We make no warranties or representations about the accuracy or suitability of the information or links provided on this website, including information provided by third parties. You use the information and links at your own risk. We have no control over their individual content and make no representations or warranties as to any of the information appearing in relation to any linked websites. If you decide to access any third-party website linked from our website, you do so at your own risk.

Limitation of liability

Your use of the website is at your own risk. Where conditions and warranties implied by applicable law cannot be excluded, we limit our liability where and to the extent we are entitled to do so. Otherwise, neither we, nor any of our affiliates, officers or directors nor any of our agents or any other party involved in creating, producing or delivering the website will be liable for any direct, indirect, special, consequential or other damages that result from the use of, or the inability to use, the materials on the website, including damages caused by viruses or any incorrectness or incompleteness of the information on the website, or the performance of the products, even if we have been advised of the possibility of any such damages.

Your Obligations

You must ensure that your access to this website is not illegal or prohibited by laws which apply to you.

You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. We do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this website or any linked website.

You must not misuse our system or this website. Specifically, you must not hack into, circumvent security or otherwise disrupt the operation of our website. Furthermore, you must not undertake any activity which will place an unreasonable burden on our systems.

You agree to indemnify us and our respective officers, employees and agents against all actions, claims and demands which may be instituted against us arising out of your failure to comply with these terms and conditions.

Intellectual Property

All copyright featured or displayed on the website is owned by us. Except as may be otherwise indicated in specific areas within the website, you are authorised to view, play, print and download documents, audio and video found on the website for personal, informational, and non-commercial purposes only.

Except as authorised under the copyright laws, you are responsible for obtaining permission before reusing any copyrighted material that is available on the website. For purposes of these terms, the use of any such material on any other website or networked computer environment is prohibited. You will not remove any copyright, trademark or other proprietary notices from material found on the website.

The use of our trademarks on any other website or network computer environment, for example the storage or reproduction of (a part of) the website in any external internet website or the creation of links, hypertext, links or deep links between the website and any other internet website, is prohibited without our express written consent.

 

Payment methods

Checkout-payment service will transfer money to seller. If you can see Checkout Finland Oy in your payment receipt, we have transfer your payment safely.

Bank payments

You use all Finnish payment methods available. You can use Aktia, Danske Bank, Handelsbank, Nordean, Oma Säästöpankki, Osuuspankki, POP-pankki, Säästöpankki, S-pankki and Ålandsbank paybuttons.

  

Visa Credit payments

You can use payment following payment methods : Visa-, Visa Debit-, Visa Electron-, MasterCard-, Debit MasterCard – ja American Express -cards. In online store there will be as well international Verified by Visa -, MasterCard SecureCode – ja American Express SafeKey -authentication services.

Checkout will be seen as a recipient in card payments and transfers  customer card-payments straight to the seller. Payment with card is safe with protected payment-form and there will be no recordings or saves about the cards.

 

 

Mobile payments

Mobile payments such as Pivo, MobilePay, Masterpass and Siirto are available payment methods, which you can pay online purchases as a bank transfer or as a card-payment. You just have to approve those payments in that application.

With Pivo you can also do Siirto-payments, when you can confirm payments in any application which is supporting Siirto.

Pivo

Terms of service will be found: pivo.fi/kayttoehdot/pivon-kayttoehdot

MobilePay

Terms of service will be found : mobilepay.fi/asiakastuki/ehdot

Masterpass

Terms of service will be found: masterpass.com/assets/pdf/masterpassoperatingrules.pdf

Siirto

Terms of service will be found: OP:n yleiset euromaksuehdot
Siirto-palvelun käyttöehdot Nordealla
Siirto-palvelun käyttöehdot S-Pankissa

 

GSM-payment

Ainapay

This service is based on 060605-paymentservice-numbers. Payments will be taken place by calling in that paymentservice-numbers and applying by those voice briefings.

Price of this service is individual by your operator and service-number and will  include price of the product and service and billing fees.

Furthermore customer will be paying normal mobile fees.

GSM-payments will be collected in mobile invoices.

 

Service restictions / cell phone connection

  • Singular purchase not more than 52,32 € (including. alv)
  • Purchases not more that 100€ in a month (including. alv)
  • Not more than to purchases per day
  • No prepaid

More info: aina.fi

 

Please contact us directly at info@shortcutparts.com to arrange this.

 

 

Privacy Policy

 What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. 

 

Consent

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. 

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@shortcutparts.com 

 

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. 

 

 

Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

 

Payment


If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

 

Third party services

 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 

 

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 Cookies

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

 _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits.
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

 

 Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 Changes to privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

Company

Maul & Dent

Vainiokatu 5

26100 Rauma

 Y-tunnus: 2950553-9